Return & Refund Policy 💗

At Social Medusa Beauty, we want you to feel confident when shopping with us. If something isn’t quite right with your order, we’re here to help.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

• In the same condition in which you received it
• Unused and unopened
• In its original packaging
• With any original tags, seals, or protective packaging intact
• Accompanied by a receipt or other proof of purchase

For hygiene and safety reasons, opened or used cosmetics, skincare products, personal-care items, and other beauty products may not be eligible for return unless they arrived damaged, defective, or incorrect.

Starting a Return 📦

To request a return, please contact us at:

📧 support@socialmedusabeauty.com

Please include your order number and the reason for your return.

If your return is approved, we’ll provide instructions explaining how and where to send your package. When applicable, we may also provide a return shipping label.

Items returned without first requesting and receiving return authorization may not be accepted.

You can contact our team at any time if you have questions about your return.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If your item is defective, damaged, or you received the wrong product, contact us as soon as possible so we can evaluate the issue and determine the appropriate resolution.

When contacting us, please include your order number and, when possible, photographs showing the product, packaging, damage, or incorrect item.

Exceptions & Non-Returnable Items

Certain products may not be eligible for return for health, hygiene, safety, or other reasons.

These may include:

• Opened or used cosmetics
• Opened skincare or personal-care products
• Products with broken hygiene or safety seals
• Customized or personalized products
• Gift cards
• Items marked as Final Sale
• Products that cannot safely be resold for hygiene reasons

Please contact us if you have questions about whether a specific product is eligible for return.

Your rights under applicable consumer protection laws are not affected.

Sale Items ✨

Unless otherwise stated at the time of purchase, regular promotional or discounted products may still qualify for our standard return policy.

Products specifically marked Final Sale are not eligible for return or exchange, except where required by law.

Exchanges

The fastest way to receive a different product is generally to return the item you currently have and, once your return has been accepted, place a separate order for the replacement item.

If you received a damaged, defective, or incorrect item, please contact us before placing another order so our team can review the issue.

Refunds 💳

We will notify you once your return has been received and inspected and let you know whether the refund has been approved.

If approved, your refund will be issued automatically to your original payment method.

Please allow up to 10 business days for Social Medusa Beauty to process an approved refund.

Your bank, credit card company, or payment provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at:

📧 support@socialmedusabeauty.com

Questions? 💌

If you have questions about returns, exchanges, damaged products, or refunds, please contact the Social Medusa Beauty team.

We’re here to help make your shopping experience as smooth as possible. 💄✨