Shipping & Return Policy 📦💗

At Social Medusa Beauty, we want your shopping experience to be simple, transparent, and stress-free. Please review our shipping and return information below before placing your order.

Shipping & Handling 📦

Orders typically require 3–5 business days of handling time before shipment. However, our team always works to process and ship orders as quickly as possible, and some orders may be shipped within 24–48 hours.

Orders placed on weekends, holidays, or after normal processing hours may begin processing on the next business day.

Once your order has been shipped, you will receive available tracking information so you can follow your beauty products on their way to you. 💄✨

Estimated Delivery Time 🚚

After your order has been processed and shipped, estimated delivery is typically:

10–20 business days

Delivery times are estimates and may vary depending on your location, carrier, product availability, customs processing, weather, holidays, and other circumstances outside of our control.

Social Medusa Beauty does not directly control carrier delivery times and cannot guarantee delivery dates or prevent delays caused by shipping carriers such as USPS, UPS, FedEx, DHL, or other delivery partners.

Returns & Refunds 💗

We want you to feel confident shopping with Social Medusa Beauty. If you need to return an eligible product, we understand.

Eligible products may be returned within 7 days of delivery.

To qualify for a return:

• Products must be new, unused, unopened, and in their original condition and packaging.
• Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect.
• Proof of purchase may be required.
• A valid return tracking number may be required before your return can be processed.
• A $3 processing fee may be deducted from eligible refunds.

For hygiene and safety reasons, certain beauty and personal-care products may not be eligible for return once opened, used, tested, or removed from their original sealed packaging.

Damaged, Incorrect, or Missing Products 📦

If your order arrives damaged, contains an incorrect product, or is missing an item, please contact Social Medusa Beauty within 72 hours of receiving your package.

Please include your order number and, when applicable, photographs of the product, packaging, and shipping label so our team can review the issue.

We’ll work with you to determine the appropriate resolution.

Refunds 💳

Once an eligible return is received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be issued to the original payment method used for the purchase.

Please allow up to 10 business days after approval for us to process your refund. Your bank, credit card company, or payment provider may require additional time before the refund appears in your account.

Original shipping charges are generally non-refundable unless otherwise required by law or specifically approved by Social Medusa Beauty.

Non-Returnable Products 💄

For health, hygiene, and safety reasons, certain products may not be eligible for return, including:

• Opened or used cosmetics
• Opened skincare or personal-care products
• Products with broken hygiene or safety seals
• Products that have been used, tested, or altered
• Final-sale or clearance products when clearly identified as final sale
• Gift cards
• Other products identified as non-returnable before purchase

Your statutory rights, where applicable, are not affected.

Need Help? 💌

Have a question about your order, shipping, return, or refund?

Our Social Medusa Beauty team is here to help.

📧 Email: support@socialmedusabeauty.com

Please include your order number when contacting us so we can assist you as quickly as possible.

Thank you for shopping with Social Medusa Beauty. 💗✨

Beauty Made Accessible.